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Catherine Ross available in person and online - New Zealand, Australia
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Expertise: CRM and customer journey, Tertiary sector strategy
Years of experience: 15-19 years
Email: rosscl1984@gmail.com
Contact number: +6421712893
Based in: Auckland
Languages spoken: English
About Catherine Ross
With over 15 years of leadership experience across service delivery, operations management, and continual improvement, I help organisations transform client requirements into efficient, high performing workflows. My hands on background spans government, tertiary sectors, private entities and charitable trusts, managing the full lifecycle of job workflows from client briefing to delivery, invoicing, and performance reporting.
I excel at aligning operational execution with service delivery goals, driving quality assurance, optimising resource utilisation and budgets, and fostering dependable stakeholder relationships along the way.
Known for building collaborative, accountable, high performing teams, I bring clarity, strategic insight and execution focus, supported by strong capabilities in MS Office and health & safety compliance.
Let’s work together to elevate your service delivery with precision, efficiency, and purpose.
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